Frequently Asked Questions

Ordering online is safe and quick. You find the product/s you want and add them to your cart. Once you check out, you will be prompted to enter your delivery information and make payment. An email confirmation will be sent to you once we have received your order.

You can order directly via our website. Simply add the product/s to your cart and click checkout.

You can pay using a credit/debit card or with Bitcoin or Ethereum. Alternatively, you can contact us for e-Wallet or bank transfer options.

Delivery within South Africa is FREE. International delivery is available but is subject to a fee.

Domestic delivery takes 1 - 3 days.

Our gold products are gold plated.

Our iced products are finished with AAA Cubic zirconium or Austrian Rhinestone.

No, we’re exclusively online.

Each LUMINARY product comes packaged with a branded velvet travel pouch and box.

In the unlikely event of a product defect, we will happily send you a replacement product of the same item.

LUMINARY does not recommend you get your jewellery wet. Do not swim with your jewellery on.

Don’t swim or shower with your pieces.

Avoid applying cologne/perfume on your neck where the chain will be sitting/rubbing against, as the alcohol in cologne can cause for damage to the plating. Apply the cologne further up on your neck (for example where the chain will not be in contact with the cologne).

Custom orders take approximately 2/4 weeks from purchase to delivery.

1. Cut a piece of string or ribbon.

2. Measure: Wrap the string around your finger for a comfortable fit.

3. Using a ruler/measuring tape, measure the length of the string (in cm)

4. Compare your measurement with our ring chart.

5. For accuracy let someone assist you.

6. Double check your sizing to ensure it is correct.

1. Cut a piece of string.

2. Wrap the string around your wrist for a comfortable fit.

3. Once you have determined your preferred fit, ensure you mark where one side of the string meets the other.

4. Using a ruler/measuring tape, measure the length of the string (in cm).