SHIPPING POLICY

FREE LOCAL (ZA) DELIVERY ON EVERY PURCHASE

Local Delivery

We work hand in hand with our trustworthy courier partners: Internet Express, Postnet and The Courier Guy.

    How long does delivery take?

    • Your Courier It and Courier Guy parcel, to your door: Overnight (local & main centers). Please allow one day for Internet Express/The Courier Guy to process your order. In the case that there is a delay due to a backlog, allow an extra day for your order to be delivered. (Turn around time begins from dispatch)

    • You can expect your Luminary order to be delivered at your desired address ANYTIME between 08:30 - 17:00.

    • Please ensure you are available at the desired address on the day of delivery to avoid complications.

    • Should you have an issue with delivery, please let us know in the shipping instructions and we will make other arrangements.

    Regional/Outlying Areas

    • Parcels going to regional/outlying areas may be subject to Postnet or Paxi delivery points (1-3 working days). We will be in contact with you. 

    • Delivery to your door may take up to 3 working days. 

    International Delivery

    • International delivery is available via our partner DHL Express.

    • Shipping costs and fees are calculated at checkout.

    • All international shipping charges are to be handled by the customer.

    • Please note there will be a duties fee to be paid by the customer once your order arrives in your country. DHL will email you with the necessary information. 

    Track Your Order 

    Internet Express - The Courier Guy DHL Express Postnet